A map of the flow of information for any process or system, based on data inputs, outputs, and routes between each destination.
Tool
A non-linear, iterative process used to understand users, challenge assumptions, redefine problems and create innovative solutions to prototype and test.
Theory
A process used to explore an issue more widely or deeply (divergent thinking) and then taking focused action (convergent thinking).
An agile project management tool designed to help visualize work, limit work-in-progress, and maximize efficiency (or flow).
A tool to document, improve and model existing and new interactions during certain interaction processes.
A diagram visualizing the relationship between different service components - people, props and processes - tied to touchpoints in a specific customer journey.
Theory
Tool
